Privacy Policy

Our Privacy Philosophy

We cater to style-conscious women worldwide who value both elegance and well-being. Understanding that our community is diverse, busy, and digitally savvy, we’ve developed privacy practices that mirror the reliability, versatility, and thoughtful design found in every pair of Alegria shoes. We are committed to protecting your personal information with the same care we put into crafting our footwear collections.

Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

Information You Provide Directly

• Contact Details: Name, email address, shipping and billing addresses, telephone number
• Account Information: Username, password, and preferences for registered accounts
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Details: Products purchased, size preferences, and order history
• Communications: Correspondence with our customer service team, product reviews, and feedback

Information Collected Automatically

• Device and Usage Information: IP address, browser type, operating system, device identifiers
• Website Interaction Data: Pages visited, time spent on site, clickstream data, referring website
• Location Information: Generalized location data (country/region level) to provide appropriate shipping options and localized experience

Information from Third Parties

• Social Media Platforms: If you connect your social media accounts or interact with our content
• Payment Processors: Confirmation of transaction completion and fraud prevention data
• Shipping Partners: Delivery confirmation and tracking information

How We Use Your Information

We use your personal information with the same thoughtful intention we apply to designing our footwear collections:

• Order Fulfillment: To process and deliver your purchases, from our supportive Women’s Boots to our sleek Slides
• Customer Service: To respond to your inquiries and provide support, ensuring your experience is as comfortable as our footwear
• Personalization: To tailor product recommendations based on your browsing history and preferences, much like our Adjustable Straps provide a customized fit
• Website Improvement: To enhance our website functionality and user experience, ensuring it’s as effortless as slipping into our Slip-On styles
• Security: To protect against fraud and unauthorized activity, providing peace of mind with every transaction
• Marketing Communications: To send you information about new collections, promotions, and style tips (only with your consent where required by law)
• Legal Compliance: To meet our legal obligations and enforce our terms and conditions

Data Sharing and Disclosure

We value your privacy and only share your information in limited circumstances:

Service Providers

We partner with trusted third parties who assist in our operations:

• Payment Processors: Such as Visa, MasterCard, JCB, and PayPal for secure transaction processing
• Shipping Carriers: To deliver your Alegria products worldwide (excluding some remote regions and parts of Asia)
• IT and Analytics Providers: To maintain our website and analyze usage patterns
• Marketing Platforms: To communicate with you about products and promotions (with your consent)

All service providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Alegria Shoes Shop, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate privacy protections.

With Your Consent

We will share your information with third parties when you have given us explicit consent to do so.

International Data Transfers

As a global brand serving customers worldwide (excluding some remote regions and parts of Asia), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws.

Data Storage and Security

Just as our Rugged outsoles provide dependable support, we employ robust security measures to protect your information:

• Encryption: We use industry-standard encryption for data transmission and storage
• Access Controls: Strict access controls limit employee access to your personal information
• Secure Payment Processing: All payment transactions are processed through PCI DSS compliant partners
• Regular Security Assessments: We regularly evaluate and update our security practices
• Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law

While we implement these security measures, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take appropriate steps to protect your personal information, including keeping your account password confidential.

Your Rights and Choices

We believe in putting you in control of your personal information, much like our adjustable footwear puts you in control of your comfort:

• Access and Correction: You may access and update your account information at any time
• Marketing Preferences: You can opt-out of marketing communications by using the unsubscribe link in our emails or contacting us directly
• Data Portability: Where applicable, you may request a copy of your personal information in a structured format
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions
• Restriction and Objection: In certain circumstances, you may request restriction of processing or object to specific processing activities
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

Like the thoughtful details in our Multi-Strap designs, we use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences, such as language or region settings
• Targeting/Advertising Cookies: Used to deliver relevant advertisements on other websites (with your consent where required)

Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your ability to use certain features of our website. You can also opt-out of certain third-party advertising cookies through industry initiatives like the Digital Advertising Alliance.

Do Not Track Signals

Our website does not currently respond to “Do Not Track” signals from web browsers. However, we provide you with alternative control mechanisms as described in this policy.

Children’s Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.